Customer Service
This programme develops practical entry-level skills in customer service for service-industry environments, focusing on operational procedures, customer experience, hygiene and safety, teamwork and professional standards.
- Level
- Foundation Certificate
- Duration
- 4 Months
- Modules
- 6
- Delivery
- Blended & practical
How the programme works
The four-month programme combines instructor-led learning, demonstrations, guided practice, workplace scenarios and competency-oriented activities. Learners progress from essential concepts to practical application in customer service, with emphasis on safe working methods, correct use of tools or systems, basic problem solving, documentation and professional workplace behaviour.
Modules
- 01Service Industry Fundamentals
Hospitality/service structure, roles, standards and guest expectations.
- 02Core Operational Skills
Foundational procedures relevant to customer service.
- 03Tools, Systems & Workplace Practice
Operational equipment, systems, checklists and documentation.
- 04Guest / Customer Experience
Professional communication, service recovery and customer care.
- 05Safety, Hygiene & Quality
Hygiene, occupational safety and quality standards.
- 06Practical Service Simulation
Scenario-based practice for customer service.
By the end, you will be able to
- Explain key principles and terminology associated with customer service.
- Apply basic procedures and techniques relevant to customer service under appropriate supervision.
- Use relevant tools, systems, documentation or workplace resources safely and correctly.
- Identify routine problems or risks and take appropriate first-level action or escalate when required.
- Demonstrate professional communication, teamwork, safety and quality awareness.
- Apply learning in realistic workplace or enterprise scenarios.
Progress through Hospitality, Tourism & Service Industries
Talk to an education consultant.
Tell us a bit about yourself and what you'd like to do next. A consultant will get back to you, usually within one working day, with the course, start dates and funding options that fit.
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- 3Consultant callback